In our fast-paced lives, saving time is always helpful, especially with the new year approaching. If you encounter an issue that requires calling customer support, such as a canceled flight or a lost package, and want to simplify and speed up the process, try this Pixel-exclusive feature.
Direct My Call is a feature that can assist you in navigating menu options during a call. When you call an eligible business with an automated menu, like certain airlines and major retailers, Direct My Call displays the automated voice’s prompts and presents the options on your Pixel’s screen. You can then simply tap on each option to progress through the call. This feature is now also available for some business phone numbers without a toll-free prefix. Direct My Call is available in English on Pixel 3a and newer devices in the United States, and on Pixel 6 and newer devices in the U.K.
How to Activate Direct My Call on your Pixel:
- Open the Phone app.
- Click the three dots in the upper right corner to access the More menu.
- Select Settings.
- Choose the Direct My Call option.
- Ensure the Direct My Call option is toggled to the “on” position. If it’s not, toggle the option on. You can also enable “faster menu options,” displaying an eligible automated system’s menu options on your screen before you hear them if you are on a Pixel 3a or later.
- After these steps, when you make a call to a supported service number with an automated voice system, your phone will display the automated voice prompts and options.
- To navigate through the system, touch the desired option or interact with the numerical menu at the bottom of the screen.
- To exit Direct My Call during a phone call, tap Close (the X) in the top left corner of the screen.
